Store Manager

Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio. Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kinds of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc. Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/items, and collection rotation in coordination with BM and VM to identify replenishment needs, place accurate orders, meet stock performance objectives, and maximize sales. Detect, anticipate and provide regular feedback on customers' needs, market trends, and competitors' activities affecting the region/market. Recruit, train, motivate and evaluate team members to ensure they have the necessary skill base and required image; conduct daily meetings to keep the staff informed and engaged. Prepare staff schedule based on budgeted hours and/or visitors' traffic, daily sales targets, events, operational needs as well as ensure effective communication of sales plans and set daily and hourly targets. Log/update all commercial and operational information in a timely and accurate manner. Manage annual allocated budget by monitoring expenditure up to set limits, optimizing costs, and reporting variances versus budget.